Privacy Policy

PanelAlerts is a SaaS platform that provides an in-app widget for SaaS teams and businesses to:

• Publish release notes.
• Manage public roadmaps.
• Collect feature requests.
• Display product announcements.
• Send notifications.
• Communicate product updates.
• Collect and manage customer feedback.
• Add product communication features to websites and applications.

PanelAlerts is designed to help businesses communicate with their own customers and users. Depending on how the Services are used, PanelAlerts may process information belonging to the businesses that use our Services and information submitted by their users.

We may collect several categories of information depending on how you interact with PanelAlerts.

We may use information we collect to:

• Provide the PanelAlerts Services.
• Create and manage accounts.
• Process subscriptions and payments.
• Provide customer support.
• Process and display Customer Content.
• Display release notes and roadmaps.
• Manage feature requests.
• Deliver notifications.
• Operate the PanelAlerts widget.
• Monitor usage limits.
• Measure widget views and notifications.
• Authenticate users and maintain account security.
• Detect and prevent fraud and abuse.
• Troubleshoot technical problems and monitor system performance.
• Improve our products and Services and develop new features.
• Communicate important service information.
• Send administrative communications.
• Comply with legal obligations.
• Enforce our Terms & Conditions.
• Protect our rights, users, systems, and property.

We may also use aggregated or de-identified information for analytics, research, product improvement, and business purposes where permitted by applicable law.

Depending on the applicable law and circumstances, PanelAlerts may process personal information based on one or more legal grounds, including:

• Performance of a contract.
• Taking steps at your request before entering into a contract.
• Compliance with legal obligations.
• Legitimate business interests.
• Consent.
• Protection of legal rights and security.
• Other lawful grounds available under applicable law.

Where we rely on consent, you may withdraw consent where permitted by applicable law. Withdrawal of consent does not necessarily affect processing that occurred before consent was withdrawn.

PanelAlerts does not sell your personal information for money. We may share information with third parties when reasonably necessary to provide and operate the Services. These third parties may include:

We may also disclose information to legal and regulatory authorities when required by law, regulation, court order, legal process, or governmental request, or when reasonably necessary to protect rights, safety, security, or property.

If PanelAlerts is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, information associated with the Services may be transferred as part of that transaction. Where required by applicable law, we will provide appropriate notice regarding such changes.

If you use PanelAlerts on behalf of a company or organization, you may provide information relating to your own customers, employees, users, or other individuals. In such circumstances, you are responsible for:

• Determining the appropriate purpose and lawful basis for processing.
• Providing required privacy notices.
• Obtaining required consent.
• Respecting applicable privacy rights.
• Ensuring that information submitted to PanelAlerts is collected and processed lawfully.
• Configuring PanelAlerts appropriately for your use case.
• Responding to requests from individuals where applicable.

PanelAlerts generally processes Customer Content on behalf of its business customers when providing the Services. Where applicable, the PanelAlerts customer may act as the data controller or equivalent responsible party, while PanelAlerts may act as a service provider, processor, or equivalent role depending on the applicable law and processing activity.

PanelAlerts allows customers to publish certain content publicly, including release notes, public roadmaps, feature requests, product announcements, and other public product information. When a customer chooses to make content public, that content may be accessible to anyone on the internet. PanelAlerts is not responsible for information that a customer intentionally publishes publicly. Customers should not publish sensitive personal information, passwords, API keys, confidential business information, or other information that should not be publicly disclosed.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services.
• Maintain accounts.
• Complete transactions.
• Provide support.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Enforce agreements.
• Prevent fraud and abuse.
• Maintain security.
• Maintain appropriate business records.

Retention periods may vary depending on the type of information and the purpose for which it was collected. When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, security, backup, and operational requirements.

You may request deletion of your PanelAlerts account, subject to applicable legal and contractual requirements. When an account is deleted, we may delete or anonymize associated information after an applicable retention period.

Certain information may need to be retained for reasons including:

• Legal compliance.
• Tax and accounting requirements.
• Fraud prevention.
• Security.
• Dispute resolution.
• Enforcement of agreements.
• Backup and disaster recovery.

Deleting your account may also result in the deletion of Customer Content associated with that account. You are responsible for exporting information you need before requesting account deletion where export functionality is available.

PanelAlerts takes reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction. Security measures may include:

• Access controls.
• Authentication mechanisms.
• Encryption where appropriate.
• Monitoring and logging.
• Infrastructure security.
• Backup procedures.
• Security updates.
• Internal access controls.

However, no internet transmission, software system, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the security of your account credentials and any access you provide to team members.

PanelAlerts may use service providers, infrastructure, and systems located in countries other than the country in which you live or operate. As a result, personal information may be processed or stored internationally. Where required by applicable law, PanelAlerts will take appropriate measures to provide lawful protection for international transfers of personal information.

PanelAlerts is a business-oriented SaaS service and is not intended for children who are below the minimum age required to use online services under applicable law. We do not knowingly collect personal information directly from children for the purpose of providing PanelAlerts accounts. If you believe a child has provided personal information to PanelAlerts without appropriate authorization, please contact us so that we can review and take appropriate action.

Depending on where you live and which privacy laws apply to you, you may have rights relating to your personal information. These rights may include:

• The right to access personal information.
• The right to request correction of inaccurate information.
• The right to request deletion.
• The right to restrict or object to certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to receive certain information in a portable format.
• The right to object to certain marketing communications.
• The right to lodge a complaint with an applicable privacy or data-protection authority.

These rights may be subject to legal limitations and exceptions. To exercise a privacy right, contact us using the information provided in the Contact Us section. We may need to verify your identity before completing certain requests.

PanelAlerts may send service-related communications, including account notifications, subscription notifications, billing messages, security alerts, service announcements, and important product updates. Where permitted by applicable law, we may also send promotional or marketing communications.

You may unsubscribe from promotional communications by following the unsubscribe instructions included in the communication. Even if you opt out of promotional communications, we may continue sending essential administrative or transactional communications.

We may use analytics and similar technologies to understand:

• How users interact with PanelAlerts.
• Which features are used.
• How widgets perform.
• How customers use the Services.
• Where technical problems occur.
• How we can improve the product.

We may create aggregated or de-identified information from usage data. Such information may be used for product development, analytics, reporting, benchmarking, security, and business operations where permitted by applicable law.

PanelAlerts may contain links to third-party websites, applications, integrations, or services. Those third parties operate under their own terms and privacy policies. PanelAlerts is not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review the applicable privacy policies before providing personal information to third parties.

PanelAlerts may integrate with third-party services such as payment providers, authentication providers, analytics platforms, hosting providers, communication services, and other software. When you use an integration, information may be shared with or received from the applicable third party as necessary to provide the integration. Third-party services may process information according to their own privacy policies.

You may be able to control certain cookies through your browser or device settings. Depending on applicable law and the technologies used by PanelAlerts, you may also be presented with a cookie-consent or preference-management mechanism. Blocking certain cookies may affect your ability to use some PanelAlerts features.

PanelAlerts does not sell personal information for monetary consideration. Where applicable law recognizes rights concerning the “sale” or “sharing” of personal information, PanelAlerts will provide legally required disclosures and controls.

If PanelAlerts becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and remediate it. Where required by applicable law, we will notify affected individuals, customers, regulators, or other parties within the applicable legal timeframes.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. For material changes, we may provide additional notice where appropriate or required by applicable law. Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by law.

This Privacy Policy should be read together with the PanelAlerts Terms & Conditions. Our Terms & Conditions govern your use of the Services, while this Privacy Policy explains how we handle personal information. The PanelAlerts Terms & Conditions are available on our website. Our Refund & Cancellation Policy may also apply to subscriptions and payments.

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, please contact us.

By using PanelAlerts, you acknowledge that:

• You have read this Privacy Policy.
• You understand how PanelAlerts may collect and use information.
• You understand that certain information may be processed by third-party service providers.
• You understand that Customer Content may be publicly accessible when you or another PanelAlerts customer chooses to publish it publicly.
• You agree to use the Services in accordance with this Privacy Policy and the PanelAlerts Terms & Conditions.